Shipping policy
Shipping Policy
Last updated: August 2026
Processing Time
All Bonnetsbyjem products are lovingly handmade to order. Please allow 3–5 business days for your order to be made, quality checked, and packed before it is dispatched. You will receive a confirmation email with tracking details once your order has been sent.
Please note that processing times may be slightly longer during busy periods or school holidays.
Shipping Within Australia
We ship all Australian orders via Australia Post. Estimated delivery times begin from the date of dispatch:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–3 business days
Delivery times are estimates provided by Australia Post and are not guaranteed. Remote areas may experience longer delivery times.
International Shipping
We ship internationally via Australia Post International. Estimated delivery times vary by destination and begin from the date of dispatch:
- Economy International: 10–30 business days
- Express International: 5–12 business days
Please note that international delivery times may be affected by customs processing in your country.
Customs, Duties & Taxes: International customers are responsible for any customs duties, import taxes, or fees charged by their country. Bonnetsbyjem is not responsible for these charges and they are not included in your order total.
Tracking
All orders are sent with tracking. Once your order has been dispatched, you will receive an email with your Australia Post tracking number. You can track your parcel at auspost.com.au.
P.O. Boxes
We are happy to deliver to P.O. Boxes within Australia via Australia Post.
Lost or Delayed Parcels
If your parcel appears lost or significantly delayed, please contact us at bonnetsbyjem.com and we will lodge an enquiry with Australia Post on your behalf. Please allow the full estimated delivery window to pass before contacting us.
Contact Us
For any shipping enquiries, please reach out via our website at bonnetsbyjem.com